Please read these Terms and Conditions carefully before booking your retreat.
Your Contract is with Eastern Kula UK Ltd (t/a Mission) of 16 Great Queen Street, London, WC2B 5AH, UK
1: BOOKING PROCEDURE
(a) On making a booking with us, each person travelling must accept the terms of these Booking Terms and Conditions.
Your deposit is:
- A non-refundable, non-transferrable 50% deposit is required to secure the booking.
- The balance, also non-refundable and non-transferrable is due 8 weeks before the start of the retreat.
- You can also pay 100% of the room cost to confirm your spot.
(b) Where a deposit has been paid, a final request will be sent to you 9 weeks before your departure date and payment of the balance of the price of the retreat will become due 8 weeks prior to your departure date. If the balance of the price of your retreat is not paid 8 weeks prior to your departure date, we reserve the right to cancel your place, retain your payments and apply the Cancellation Charges set out in Section 4.
(c) For bookings made within 8 weeks of the date of departure, the full payment will become due immediately upon confirmation of the booking. Once payment has been made any subsequent cancellation will incur Cancellation Charges as set out in section 4.
(d) Your booking is considered definite, and a contract will exist between you and Mission only when an email of confirmation has been sent to you. No contract will exist between us prior to our issuing the confirmation email.
2: CANCELLATION OR POSTPONEMENT BY US
(a) Mission reserves the right in any circumstances to cancel your retreat at any time before the start date, in which case we will offer a refund in full of all monies paid for your retreat. You would also be able to transfer your payment to another retreat.
(b) Mission reserves the right in any circumstances to postpone and reschedule your retreat at any time up to 8 weeks before the start date, in which case we will offer to transfer your payment to the new dates or to another retreat. Any other retreat payments will be refunded.
(C) Compensation will not be paid if Mission is forced to cancel or in any way change your retreat due to war, threat of war, riot, civil strife, industrial dispute, terrorist activity, pandemic, natural or nuclear disaster, fire, adverse weather conditions, technical or maintenance problems with transport, or other circumstances which amount to force majeure.
Mission will not be responsible for any monies you have paid for travel, so please make sure you have booked flexible flights with an airline that will allow free date changes or that issues credit vouchers for future flights.
Travel insurance is mandatory for all of our retreats and you will be asked to produce details 8 weeks before the retreat. If you do not produce the necessary information your place may be cancelled and no refund given.
You are responsible for arranging full travel insurance which should cover you for the activities you plan to undertake and have adequate cover for travel delay, cancellation and curtailment, medical expenses and your personal belongings. We recommend you take out travel insurance within 15 days of booking your retreat.
4: CANCELLATION BY YOU
You may cancel your retreat at any time providing that the cancellation is made by the person who submitted the booking form and it is communicated to us in writing. Cancellation will take effect the day such notification is received by us.
When you cancel your retreat place, we will retain your deposit in all circumstances. We will apply cancellation charges as shown below.
Depending on the Number of Weeks Before Departure, Cancellation Charges are:
- 8 weeks or more: Deposit only
- 4-8 weeks: 75% of retreat cost
- Less than 4 weeks: 100% of retreat cost
If you are no longer able to attend your retreat, we may be able to move your booking to another retreat if we are able to re-sell your place. This is only possible if you let us know at least 8 weeks before the retreat and it is dependent on if we can re-sell your place. Otherwise our normal cancellation charges apply.
Once your holiday has commenced, no refund or part refund or unused portion of the retreat will be repaid in the event of cancellation by you. If the reason for cancellation is covered under the terms of an Insurance Policy, you may be able to reclaim these charges.
5: ACKNOWLEDGMENT OF RISKS AND INDEMNITY
You warrant that you are aware that all exercise and travel carries risks, and acknowledge you are participating willingly, and in knowledge of these risks.
You recognise that we are not able to provide you with medical advice, and that any information provided should be used as a guideline only. If you have any prior knowledge of health concerns or health risks, you acknowledge that it is your responsibility to seek clearance from a health care professional prior to attending any of our retreats.
You agree to fully indemnify without limitation any teacher(s), director(s) or contractor(s) against any injury, malpractice, mishap, or accident during any and all interactions with the Company away from, or at the primary place of business for Mission.
6: YOUR HEALTH, ADVANCE GUEST INFORMATION AND WAIVER
It is your responsibility to let us know if you have any mental or physical health conditions and dietary requirements that may impact your participation in a retreat before you book.
If you have health conditions and dietary requirements that may be affected by the activities offered on our retreats we reserve the right, for your own wellbeing, to advise you not to book a particular retreat.
It is your responsibility to consult a doctor with an understanding of yoga and fitness to check that you are sufficiently fit and healthy to undertake yoga classes and other physical activities that you may choose to do whilst on the retreat.
7: FOOD ALLERGIES AND DIETARY REQUESTS
If you have any food allergies or dietary requests you must contact us in writing before you complete your booking to be sure we can meet your needs.
If you have not received written confirmation from us that we can meet your dietary requests and you are unable to consume the menu offered, we will not be able to offer alternatives. If you choose to not attend or continue your retreat in this circumstance, no refund will be given and/or any costs for early departure must be met by the guest.
8: GROUP CONDUCT
Guests who are deemed by our retreat host to be acting in a way that is inappropriate towards our retreat teams, our hosts or other guests will be requested to stop. If the inappropriate conduct continues our retreat host may ask the guest to leave the retreat.
Inappropriate conduct includes verbal abuse, aggressive behaviour and violence, repeatedly disruptive behaviour, consuming excessive alcohol or drugs, sexual harassment, including sexual comments and unwanted touching. It also includes unwelcome behaviour that intimidates, offends or humiliates a person because of a particular personal characteristic such as age, race, gender, disability, religion or sexuality. It also includes culturally disrespectful or insensitive behaviour.
No refund will be given in this circumstance and all costs for early departure must be met by the guest.
We kindly ask guests to treat the retreat property with care and respect just as you would your own homes. We also recognise that accidents can occur despite best intentions, and we kindly request that any deliberate or negligent damage caused to the property be reported promptly. In such cases, additional charges may apply to cover the necessary repairs or replacements.
Guests are expected to follow the retreat plan and only partake in the activities offered within this plan. Guest who wish to undertake additional/alternative activities not offered on their retreat should book extra days before or after the retreat so they can enjoy these in their own time.
We reserve the right to increase the price of your transfer arrangements and excursions to allow for variations in transportation costs due, taxis or fees chargeable for services and the exchange rate applicable to your travel arrangements.
11: RETREAT PRICES
Our retreat prices include accommodation, all meals as advertised and all group yoga classes and any listed excursions, unless stated differently in your booking confirmation email.
Our prices exclude flights, travel insurance, tips, optional excursions, transfers from airports and train stations unless otherwise stated.
We do not book flights for our guests. We may recommend suitable flights, trains and provide directions but Mission is not responsible for your travel plans and arrangements. It is your responsibility to confirm your flight times and check in with your airline before your outward and return journey.
13: OUR LIABILITY TO YOU
(a) We accept responsibility for ensuring that the retreats that you book with us are supplied as described and that the services we are contractually obliged to provide are to a reasonable standard. We accept responsibility for the acts and/or omissions of our employees, agents and suppliers except where they lead to death, injury or illness (see below).
(b) We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees or agents, together with our suppliers and sub-contractors, servants and/or agents of the same whilst acting within the scope of, or in the course of their employment in the provision of your retreat. We will, accordingly, pay to our client such damages as might have been awarded in such circumstances under English law.
14: PASSPORTS, VISAS AND OTHER HEALTH REQUIREMENTS
You are responsible for ensuring that you have a valid passport, any necessary visas and any necessary or required vaccines or other health requirements for your trip.
If you have a problem during your retreat, please inform a member of our team immediately, who will endeavour to put things right. If your complaint cannot be resolved locally, you must advise us in writing immediately on your return.
16: THE CONTRACT
This contract is made on the terms of these Booking Conditions, which are governed by English and Welsh law and the exclusive jurisdiction of the English and Welsh Courts.